Orders will ship within 1-5 days of payment receipt, though most will ship within 24 hrs during weekdays. We do not ship on weekends or various national holidays.

International Buyers

• Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
• Please check with your country’s customs office to determine what these additional costs will be prior to buying.
• These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
• We do  mark merchandise values below the real value and  mark items as "LCD" or "Monitor" for you make clearance of Custom.

FAQ:

1. What is the MOQ(Minimum Order Quantity )?

For new customers, they can place a trial order to test the product’s quality and the sales in their markets.

2. If the voltage and plug of your product will come with my standard?

We will confirm Voltage and plug with customer and produce machines as the customer’s request.

3. If your company can custom product as my required and put my logo on?

All of our product are designed and customized as required including color, print, pattern and logo.

4.If your company will send engineer to my country for technical problems?

With many years manufacturing and exporting experience we have gained rich experience for malfunction of machine.,we can put an end to these malfunction.If there is any problem our technicians will handle you a solution in details,insert related instruction photos,make you clearly!

5. Lifetime of your product?

It’s according to the maintenance of product, generally speaking it’s about 3-5 years.

7. If your company can provide interpreter for us?

Our company will provide the English interpreter for free, as for the rare language we will help customer to seek an interpreter company with favorable price and good services.

8. If your company can help me to reserve a hotel if we come to visit your factory?

Our company can help customer to reserve a hotel if they come to China and we can pick up customer at airport or hotel if necessary.

9. How about malfunction?

Our technician will make a professional solution with picture for customer, which shows how to operate step by step. If the spare part breaks we will replace it for customer with kind of charge or without charge.

10. How long will it takes to deliver goods from china to my country?

As for the time different port is different. Generally speaking it’s about one month by sea,3-7 workdays by air.

♥ If you want to know more about our products and company, welcome to contact us at any time.

Hot-line:86 13556874284

Skype ID: chestnuters

Facebook: Chestnuter

Twitter: ChestnuterCN