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Q1. Could I know about your company?

A:Guangzhou Kingkie Electronic Technology company is     the Top mini computer manufacturer in China with 400 staffs and 5 SMT production line, specialized in mini pc and all-in-one pc.Owning certifications CE/FCC/RoHS/ ISO 9001:2008.

You can see our dealing record on alibaba as below link: https://kingkie.en.china.cn/credit.html

Our company's website: https://kingkie.en.china.cn/

     Q2. Why should I choose mini pc or all-in-one computers?

A:Saving space, no noise, low power consumption, high expansibility are the advantages of

     Kingkie mini pc or all-in-one computers compare to tower desktop pc.

Q3. This is my first time buying computers, could you provide some advice?

A:For office, the employees can use i3, the administrative staffs can use i5 and the designers/engineers can use i7.Kingkie products are your best choice!

Q4. What's your MOQ?

A:The MOQ will be 5 sets for each order.

Q5. Can I get a sample for testing?

A:Yes, we can provide you a sample for quality testing, the sample and shipping cost will be paid by customer.

Q6. Can you provide OEM/ODM service?

A:Sure, you can customized the package box, housing(outer shell), interface port, GPS module,3G/4G module and the function of motherboard as you want,the unit price will be different depends on the specification, please contact us kingkie group for more details !

Q7. Can I print my logo on the mini computer?

A:Yes, we can print your logo on the kingkie mini computers /package box by silk print or laser, as you required. Also it can show your LOGO in the BIOS, but this need MOQ and you can get a sample of it.

Q8. How can I choose the specification? Can I add DVD rom on it?

A:Adding DVD is OEM service, it need the R&D charge. We use Intel CPU and Kingston memory from 2GB to 8GB, Biwin SSD from 16GB to 512GB, WD HDD from 500G to 2TB.

Most of our products support dual memory and double hard drive.

Q9. Can your device work 24h*7 days? And what about the temperature range it can operate in?

A:Yes, our computers can work 24h* 7 days. The working temperature is 0°-40°.

This is all thanks to kingkie's  fanless design.

Q10. Can you explain your fanless design?

A:CPU is the most heating element in computer. Kingkie use the touching Thermal Grease (on CPU) and aluminium alloy casing to radiate the heat.So the outer casing will be hot when the computer is running. 

Pls do not touch it.

     Q11. Can this computer support 2 monitors?

A:Yes, all of our computers can support 2 monitors.

Q12. Lead time

A:Sample: 3-5 days depends on your requirement

    Bulk: 20-25 days depends on your requirement

Q13. Payment

A:We accept T/T, Trade Assurance Secure payment, Western Union, Credit card. About the bank     information, pls contact me freely.

Q14. Shipment

A:For sample order, we usually delivery by international express like UPS, FEDEX, DHL, TNT, EMS.

   For bulk order, we usually delivery be sea or air.

   Pls contact me for the shipping cost.

Q15. Could I know your FOB Port of loading?

A:Our loading port as below:

   Sea freight: Guangzhou/Shenzhen

   Air freight: Guangzhou airport

     Q16. What’s the warranty?

A:All of our mini pc products are cover 3 years replacement 5 years warranty. (non- artificial factors) Other products are cover 1 year warranty.

Q17. What’re the OS do your computers support?

A:Most of our computers support Windows 7/8/10 and Linux (UBUNTU)/Android.

Q18. Do you ever export to some country?

A:We sell to worldwide clients who need high quality products. Pls kindly check our dealing record as below link:

https://kingkie.en.china.cn/credit.html

Q19. Why we need the external antennas?

 A: It's used for strengthen the signal of WIFI. 
     Kingkie devices are using built-in WIFI. And our outer casing are aluminium alloy. 
     You know there's a Faraday cage effect for metal casing. So we need to use the external antennas.

Q20. Do you also sell touchscreen all in one pc?

A:Sorry we don’t sell touchscreen all in one pc for now. But if we have any new products, we will launch them quickly.

More information please contact me anytime!