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Mingmei of Service:

Vow to become the best cooperation partner of customers

1. Per-sales service: Provide accurate and detailed product information and set up a service hotline to offer 24-hour consulting services.

2. In-sales service: The professionals answer all the questions of customers during purchasing and provide helpful suggestions.

After-sales service: Specifically fulfill the after sales commitments to the customers and revisit the customers regularly or irregulary to enhance relations with old and new customers.

How to make the order?

♥Q1:  How can I get suitable machine?

   A:  First: Please tell us what's your max working area (L*W*H), 

        Second: Please tell us what material will be engraved or cutted?

        Third: Pls tell us what kind of product do you want to get after engraved? Flat or 3D?

        Those three answers will help us choice suitable CNC Router for you.

♥Q2: What is your warranty?

   A:  We guarantee the quality of machine within 12 months. But for main spindle, it is 6 months. After one year, if you need to change parts. We will kindly provide you the best price.

♥Q3: What is your delivery time?

  A:   It depends on what kind CNC Router you order? For 4 axis and 5 axis CNC Router, it need 30 working days. But for common CNC Router, our production time is 15 working days.

♥Q4: Do you have operation Manual for machine?

  A:  Surely we have, there have how to intall and operation machine, how to maintain machine and what place need to be notice during using our machine. We will sent CNC Router manual to you with our CNC Router machine.

♥Q5: If I am a newer for CNC Router, How can I operate this machine.

  A:  First we have detailed operation manual for CNC Router, but if you are the newer, we suggest  dispatch our engineer to install and training you in your place, Or you can make a visit to our factory,       then we will arrange our technicial to teach you step by step.